PV24TK015 Social Communication in Assisting Professions

Faculty of Public Policies in Opava
Summer 2025
Extent and Intensity
10/0/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Pavel Kliment, Ph.D. (lecturer)
Guaranteed by
Institute of Pedagogical and Psychological Sciences – Faculty of Public Policies in Opava
Contact Person: PhDr. Edita Ondřejová, Ph.D.
Prerequisites (in Czech)
FAKULTA(FVP) && TYP_STUDIA(B) && FORMA(K)
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Syllabus
  • 1. Social contact (social perception, interaction, communication)
  • 2. Basic communication models
  • 3. Verbal communication (its meaning, content of speech, paralinguistics, obstacles in communication, communication techniques). Spoken word technique
  • 4. Non-verbal communication. Body language. Image
  • 5. Active listening
  • 6. Empathy. Emotional intelligence
  • 7. Conflict and aggression in communication
  • 8. Dialogues. Counselling dialogue
  • 9. Communication in a group
  • 10. Interpersonal conflicts
  • 11. Personality typology of the worker in assisting professions. Specifics of communication in assisting professions. Burnout syndrome and the helping profession syndrome
  • 12. Communication and problem client. Types od users
Literature
    required literature
  • KOPŘIVA, K. Lidský vztah jako součást profese. Vyd. 8., v Portále 7. Praha: Portál, 2016. ISBN 978-80-262-1147-1.
  • MATOUŠEK, O., P. KODYMOVÁ a J. KOLÁČKOVÁ (eds). Sociální práce v praxi. Specifika různých cílových skupin a práce s nimi. Praha: Portál, 2010. ISBN 978-80-7367-818-0. info
  • NOVOSAD, J. Základy speciálního poradenství. Praha: Portál, 2000. ISBN 80-7367-174-3. info
  • QUISOVÁ, S. Sociální komunikace v pomáhajících profesích. Opava: Slezská univerzita v Opavě, 2017. Dostupné z: https://elearning.fvp.slu.cz/enrol/index.php?id=218.
  • SLOWÍK, J. Komunikace s lidmi s postižením. Praha: Portál, 2010. ISBN 978-80-7367-691-9. info
  • WOODCOCK, R. J. Specialist Communication Skills for Social Workers. United Kingdom: Palgrave Maxmilian, 2016.
    recommended literature
  • KELNAROVÁ, J., MATĚJKOVÁ, E. Psychologie a komunikace pro zdravotnícké asistenty - 4.ročník. Praha: Grada, 2009. ISBN 9788024728315. info
  • KOPŘIVA, P., et al. Respektovat a být respektován. 3. vyd. Kroměříž: Spirála, 2008. ISBN 978-80-904030-0-0. info
  • NELEŠOVSKÁ, A. Pedagogická komunikace v teorii a praxi. Grada: Praha, 2005. ISBN 80-247-0738-1. info
  • TEGZE, O. Neverbální komunikace. Praha: Computer Press, 2003. ISBN 80-7226-429-X. info
  • VYBÍRAL, Z. Psychologie lidské komunikace. Praha : Portál, 2000. ISBN 80-7178-291-2. info
Assessment methods
Credit full-time study: seminar paper, attendance
Credit part-time study: completion of correspondence assignments - see study material
Exam: on compulsory literature and lectures
*Specification of the conditions for completion of the course will always be placed in the information system before the start of the course in the semester.
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Přednáška 10 HOD/SEM.
Teacher's information
Students fulfil ongoing tasks assignments given by the instructor. Students have the possibility to consult their seminar papers via e-mail or upon agreement with the instructor in person.

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