UCJNCOBP25 Intercultural communication

Faculty of Philosophy and Science in Opava
Summer 2024
Extent and Intensity
0/2/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Jana Nálepová, Ph.D. (seminar tutor)
Guaranteed by
Mgr. Jana Nálepová, Ph.D.
Institute of Foreign Languages – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to prepare students to work in an international company operating in the fields of business or services, marketing, etc.
Learning outcomes
The student will be able to conduct oral or written communication within an international company, with company partners and customers. The student will know what phrases and expressions to use in presentations or negotiations, how to verbally defend himself/herself in German, respond to objections or resist manipulation.
Syllabus
  • 1. Greetings 2. Argumentation 3. Negotiation 4. Non-verbal communication 5. Misunderstandings 6. Communication within the company and with partners 7. Communication with clients 8. Intercultural competence 9. Intercultural communication in the economy 10. Case study I 11. Case study II 12. Case study III 13. Summary and evaluation
Literature
    required literature
  • Schugk, M.: Interkulturelle Kommunikation in der Wirtschaft: Grundlagen und Interkulturelle Kompetenz für Marketing und Vertrieb. München: Vahlen, 2014.
  • Broszinsky-Schwabe, E.: Interkulturelle Kommunikation: Missverständnisse und Verständigung. Wiesbaden: Springer, 2017.
  • Michňová, I.: Němčina – rétorika, prezentace, komunikace. Praha: Grada, 2011.
    recommended literature
  • Ternès, A.: Interkulturelle Kommunikation: Länderporträts - Kulturunterschiede – Unternehmensbeispiele. Wiesbaden: Springer, 2017.
Teaching methods
seminar
Assessment methods
oral exam, attendance (75%), active cooperation in the classroom, development of practical tasks and projects during the semester
Language of instruction
Czech
The course is also listed under the following terms Summer 2021, Summer 2022, Summer 2023, Summer 2025.
  • Enrolment Statistics (recent)
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