UIIABP0037 English commercial correspondence

Faculty of Philosophy and Science in Opava
Winter 2020
Extent and Intensity
0/2/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Diana Adamová, Ph.D. (seminar tutor)
Mgr. Marie Machničová (seminar tutor)
Guaranteed by
PhDr. Diana Adamová, Ph.D.
Institute of Computer Science – Faculty of Philosophy and Science in Opava
Prerequisites
TYP_STUDIA(B)
Basic skills with MS Word.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The course focuses on practical skills of English written correspondence. The aim is to learn how to write English letters, both personal and professional. Emphasis is placed on carefulness, correct form, language acceptance, and factual accuracy.
Learning outcomes
The student will be able to:
- understand the information concerning common commercial correspondence;
- write a business letter, application, complaint;
- address common business process issues.
Syllabus
  • 1. Letters, faxes, emails
  • 2. Content and style
  • 3. Enquiries
  • 4. Replies and quotations
  • 5. Orders
  • 6. Payment
  • 7. Complaints and Adjustments
  • 8. Credit
  • 9. Banking
  • 10. Agents and agencies
  • 11. Transportation and shipping
  • 12. CV/Resume
Literature
    required literature
  • ADRIAN, Wallwork. Email and Commercial CorrespondenceA Guide to Professional English. Springer New York, 2014. ISBN 978-1-4939-0634-5. info
  • ASHLEY, A. Oxford correspondence workbook: [intermediate to advanced]. New ed. Oxford University Press, 2003. ISBN 978-0-19-457214-9. info
  • ASHLEY, A. Oxford handbook of commercial correspondence: [intermediate to advanced]. New ed. Oxford: Oxford University Press, 2003. ISBN 978-0-19-457213-2. info
    recommended literature
  • BEAN, Burt Clifford. Business Correspondence: Correspondence English, Business Letter Writing Customs, Files and Systems, Writing Effective Business Letters. Bibliolife, 2015. ISBN 978-1-330-29276-1. info
Teaching methods
Seminar
Assessment methods
Written assignment.
Compulsory attendance at seminars min. 75%.
Language of instruction
Czech
The course is also listed under the following terms Winter 2021, Winter 2022, Winter 2023.
  • Enrolment Statistics (Winter 2020, recent)
  • Permalink: https://is.slu.cz/course/fpf/winter2020/UIIABP0037