UOLP010 Communications

Faculty of Public Policies in Opava
Summer 2022
Extent and Intensity
9/16/0. 2 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Zdeňka Římovská, Ph.D. (lecturer)
Guaranteed by
doc. PhDr. Yvetta Vrublová, Ph.D.
Institute of Paramedical Health Studies – Faculty of Public Policies in Opava
Contact Person: Mgr. Veronika Slováček Hagenová
Timetable
Fri 18. 2. 13:55–17:10 C311, Mon 21. 2. 13:05–17:10 C311
  • Timetable of Seminar Groups:
UOLP010/A: Mon 14. 2. 13:05–16:20 C306, Thu 31. 3. 9:45–13:00 C303, Thu 7. 4. 11:25–14:40 C303, Thu 14. 4. 12:15–15:30 C306, Z. Římovská
Prerequisites (in Czech)
FAKULTA(FVP) && TYP_STUDIA(B) && FORMA(P)
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The course is conceived as a theoretical-practical one. The course objective is to acquaint students with the basic procedures when communicating with clients of all ages including those with disabilities. The course also describes, in addition to communication with individuals, the importance of empathy in communication and the importance of mirroring in communication. Most attention is paid to the training of communication with people with various disabilities and socio-cultural differences. Having completed the course, students will be well versed in the issues of communication with clients of different ages and their relatives, as well as with clients with various disabilities, issues of properly maintained communication with an old person, a child, a person suffering from pain.
Learning outcomes
Professional Knowledge: Students can describe and explain the various aspects of communication with clients / patients in different age groups, including the disabled. They can propose suitable means of communication.
Professional Skills: Students are able to use the correctly chosen method of communication for people of different ages and types of disabilities.
General Qualification: Students are able to decide independently and choose the right type of communication responsibly.
Competences: Having completed the course, students can mediate the necessary information to individuals, families, groups, and their relatives in an appropriate form in terms of their competence and ensure that this information is understandable and that the results achieved in the awareness of clients / patients can be evaluated. Students will deepen and improve their acquired ability to communicate both with the individual and with the group of clients/patients in further study and clinical practice.
Syllabus
  • Lectures:
  • 1. Communication - definitions and concepts.
  • 2. Verbal communication.
  • 3. Bad habits in communication and removing them, response to disturbances and inquiries.
  • 4. Communication with a hearing impaired client.
  • 5. Communication with a visually impaired client.
  • 6. Communication with clients suffering from pain. Acute pain and chronic pain and its effects on communication.
  • 7. Communication and creation of healthy interpersonal relationships; imparting warmth, respect, sincerity.
  • 8. Mirroring in communication, mirroring techniques. Giving feedback in communication, positive feedback and negative feedback.
  • 9. Empathy in medical communication. Empathetic behaviour.
  • Seminars:
  • 1. Communication with the child. Specifics of communication according to the age of the child. Communication with an adolescent.
  • 2. Communication with adult clients.
  • 3. Differences in communication between men and women.
  • 4. Communication with a geriatric patient. The effect of limited sensory perception on communication in older age.
  • 5. Communication with clients with sensory defects.
  • 6. Communication with psychiatric patients, including people with mental retardation.
  • 7. Communication with individuals with mental disabilities.
  • 8. Training of model situations.
Literature
    required literature
  • EVANGELU, J. E. Krizová komunikace: efektivní zvládání krizových a zátěžových situací. Ostrava: Key Publishing, 2013. 96 s. ISBN 978-80-7418-175-7.
  • KAČOROVÁ, J. Komunikace ve zdravotnictví 1 [online]. Distanční studijní opora. 2008. [cit. 2012-08-23]. Opava: Slezská univerzita v Opavě, 2008. Dostupné online z: .
  • LINHARTOVÁ, V. Praktická komunikace v medicíně. Praha: Grada Publishing,, 2007. ISBN 97-8802-471-7845. info
  • PLEVOVÁ, I., SLOWIK, R. Komunikace s dětským pacientem. Praha, Grada, 2010. ISBN 978-80-247-2968-8. info
  • POKORNÁ, A. Efektivní komunikační techniky v ošetřovatelství. Brno: NCO NZO, 2010. ISBN 978-80-7013-524-2. info
  • VRUBLOVÁ, Y. Komunikační techniky v péči o pacienta. 2016. Distanční opora. Dostupné z: http://elearning.fvp.slu.cz/course/
  • ZOULOVÁ, A. Psychosociální aspekty v ordinaci dentálního hygienisty: praktický průvodce komunikace dentálního hygienisty s pacientem. Náchod: Andrea Zoulová, 2018. 67 s. ISBN 978-80-270-3561-8.
    recommended literature
  • BURDA, P. Krizová komunikace s agresivním a hostilním pacientem. Brno: NCONZO, 2014. ISBN 978-80-7013-564-8. info
  • KŘIVOHLAVÝ, J. Jak neztratit nadšení. Praha, Grada: 1998. ISBN 80-7169-551-3.
  • LÁTALOVÁ, K. Agresivita v psychiatrii. Praha: Grada Publishing a.s., 2013. ISBN 978-80-247-4454-4. info
  • MOTSCINIG, R., NYKL, L. Komunikace zaměřená na člověka. Praha: Grada, 2011. ISBN 978-80-247- 3612- 9.
  • TEGZE, O. Neverbální komunikace. Praha: Computer Press,, 2003. ISBN 80-2510-183-5. info
  • VYBÍRAL, Z. Psychologie lidské komunikace. Praha : Portál, 2000. ISBN 80-7178-291-2. info
    not specified
  • BURDA, A. Krizová komunikace s agresivním a hostilním pacientem. Brno: NCONZO, 2014. 52 s. ISBN: 978-80-7013-564.
  • DOHERTY-SNEDDON, G. Neverbální komunikace dětí. Praha: Portál,, 2005. ISBN 80-7367-043-7. info
  • HARTLEY, M. Řeč těla v praxi: teorie, cvičení a modelové situace. Praha: Portál, 2011. ISBN 978-80-262-0033-8. info
  • HONZÁK, R. Komunikační pasti v medicíně. Praha: Galén, 1997. ISBN 80-85827-60-4.
  • HUDÁKOVÁ, A., Majerníková L. Kvalita života seniorů v kontextu ošetřovatelství. Praha: Grada, 2013. 128 s. ISBN: 978-80-247-4772-9.
  • POKORNÁ, A. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8. info
  • VENGLÁŘOVÁ, M., MAHROVÁ, G. Komunikace pro zdravotní sestry. Praha: Grada Publishing,, 2006. ISBN 80-2471-262-8. info
Assessment methods
Credit requirements: 80% attendance at the seminars (students who could not attend compulsory instruction for serious reasons will be assigned an alternative way of fulfilling their study requirements).. Elaboration of seminar paper on an assigned topic in the range of 5-7 pages, and its defence.
Oral examination.
Language of instruction
Czech
Further Comments
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2019, Winter 2020, Summer 2023, Summer 2024, Summer 2025.
  • Enrolment Statistics (Summer 2022, recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2022/UOLP010